Frequently Asked Questions (FAQs)
Find answers to common questions about Track Auto, our 4WD parts and accessories, vehicle fitment, shipping, returns, price beat options and product support.
FAQs
General Questions
Track Auto is an Australian 4WD parts and accessories store currently specialising in quality aftermarket parts suitable for selected Toyota LandCruiser models. The business is now expanding beyond its original LandCruiser focus into a wider range of 4WD parts, accessories and touring gear, including power, lighting, suspension, camping and recovery products.
Yes. Track Auto is the new brand direction for the business previously known as I Love Cruiser. The original business focused heavily on LandCruiser parts, while the Track Auto brand has been created to support a broader range of 4WD parts, accessories and touring products moving forward.
Existing customers can expect the same commitment to fair pricing, practical product support and Australia-wide service, with a wider product range being introduced over time.
Track Auto currently sells aftermarket parts suitable for selected Toyota LandCruiser models, including body parts, panels, doors, guards, cabin parts, tubs, bonnets and accessories.
As part of the Track Auto rebrand, the product range is expanding to include more 4WD accessories and touring products, such as 12V gear, solar products, lighting, recovery equipment, suspension, fridges, camping gear and other products for Australian drivers, tourers and off-road enthusiasts.
Product Fitment & Compatibility
Each product page should be checked carefully before ordering. Track Auto product listings may include important details such as the vehicle series, body type, side or position, material, finish, product features and fitment notes.
For example, some LandCruiser parts are listed for specific series or body types, such as 75 Series, 79 Series, Troop Carrier, Single Cab, Ute or Dual Cab. Before purchasing, always compare the product title, specifications and compatibility notes with your vehicle.
If you are unsure, contact Track Auto before ordering and provide your vehicle make, model, series, year, body type and the product you are looking at.
Track Auto is expanding into a wider range of 4WD accessories and touring gear, including products such as 12V gear, solar, lighting, recovery equipment, fridges, camping gear and other accessories.
Some of these products may be universal or suitable for a wide range of 4WD, camping and touring setups. However, customers should always check the product listing carefully because some accessories may still have size, mounting, wiring, load rating or installation requirements.
Yes. Track Auto still sells aftermarket parts suitable for selected Toyota LandCruiser models. The current website range includes LandCruiser-related parts such as doors, bonnets, guards, cabin parts, tubs, seals, mats, handles, lighting and accessories.
Track Auto is expanding into a broader 4WD parts and accessories store, but LandCruiser parts remain an important part of the range.
Most Track Auto LandCruiser parts currently listed on the website are described as aftermarket parts. Some product titles or descriptions may include an OEM part number for reference, but that does not automatically mean the item is a genuine Toyota part.
Customers should read each product page carefully to confirm whether a product is aftermarket, OEM-style, OEM-quality or genuine. If genuine manufacturer branding is important to you, contact Track Auto before ordering.
Yes. If you are not completely sure whether a product suits your vehicle, it is best to contact Track Auto before placing your order.
To help the team check compatibility, include:
- Vehicle make
- Vehicle model
- Vehicle series
- Year of manufacture
- Body type, such as single cab, dual cab, ute, wagon or Troop Carrier
- The product name or link
- Any photos of the part you are replacing, if relevant
This helps reduce the risk of ordering the wrong item.
Aftermarket parts are designed to suit specific vehicles, but fitment can vary depending on the product, vehicle condition, previous repairs, modifications and installation process.
Some Track Auto product pages note that original components may need to be transferred, and that professional preparation, painting or small adjustments may be required during installation. For example, one aftermarket door listing notes that original components such as glass, window seals and regulator assembly need to be transferred, with professional prep and painting recommended.
For best results, professional installation is recommended for body panels, doors, bonnets, guards, suspension, electrical products and other parts where fitment, alignment or safety may be important.
Shipping & Delivery
Yes. Track Auto offers paid freight within Australia and ships orders to customers across the country.
Shipping availability and cost may vary depending on the product size, weight, delivery location and freight requirements. Standard products are usually easier to ship, while bulky vehicle parts may require special freight arrangements.
Shipping is calculated based on the product, delivery postcode and freight option available at checkout.
For larger or bulky items, such as tubs, doors, roof skins, guards, cabin panels and other oversized vehicle parts, freight costs can vary significantly depending on your location and whether the delivery address is residential, commercial or depot collection.
If the checkout does not provide a suitable shipping option, contact Track Auto with your postcode and product details for a custom freight quote.
Yes. Track Auto can ship selected bulky vehicle parts, but large items may have shipping limitations or exclusions depending on the product and delivery location.
Bulky freight may require depot collection, delivery to a commercial address, or custom freight arrangements. Some large items may not be suitable for standard home delivery.
Yes. Track Auto offers click and collect from the business address in Wetherill Park, NSW.
The current pickup address listed on the website is:
Unit 1/1357 The Horsley Drive, Wetherill Park NSW 2164
Some product pages show pickup as usually ready within 24 hours, but availability may depend on stock, order timing and product type.
Depot collection means your order is delivered to a freight depot closest to your location, and you collect it from there.
This can be a useful option for bulky items because depot collection may be more suitable or cost-effective than residential delivery. Some freight options may allow free depot storage for up to 5 working days, but this can depend on the carrier and delivery arrangement.
Yes, some bulky items can be delivered to a commercial business address. For heavy or oversized freight, unloading facilities such as a forklift may be required.
If you are using a business address, make sure it is a genuine commercial premises suitable for freight delivery. For some large items, a farm, home business or residential-style property may not qualify as a commercial delivery address.
Delivery time depends on the product, stock availability, freight method and destination.
Track Autoās website promotes swift Australia-wide shipping, but exact delivery timeframes can vary, especially for bulky freight or custom delivery arrangements. If you need an item urgently, contact Track Auto before ordering to confirm availability and estimated delivery options.
Contact Track Auto before ordering and provide:
- The product name or product link
- Your delivery postcode
- Whether the address is residential, commercial or depot collection
- Whether unloading facilities are available for bulky freight
- Your contact details
This helps the team provide a more accurate freight option before you purchase.
Returns, Warranty & Price Beat
Yes, eligible products may be returned in line with Track Autoās return policy. However, return eligibility can depend on the product type, product condition, packaging, and whether the item has been installed, painted, damaged or modified.
For vehicle panels, doors, guards, tubs and other body parts, please check the product page carefully before ordering. Some product listings state that painted or damaged panels cannot be returned.
If you believe you have ordered the wrong product, contact Track Auto as soon as possible before fitting, painting or modifying the item.
Track Auto may offer a 30-day money-back guarantee on eligible products. This does not usually apply to every item automatically, especially if the product has been installed, painted, damaged, modified, used incorrectly or returned outside the policy conditions.
Before ordering, customers should check the product page and return policy for the specific item. If you are unsure, contact Track Auto before purchase.
If you accidentally order the wrong product, contact Track Auto as soon as possible. Do not install, paint, modify or damage the product, as this may affect whether the item can be returned.
To help the team assist you, include your order number, vehicle details, product name and the reason the item may not be suitable.
If your order arrives damaged, take clear photos of the packaging, shipping label and damaged product before using or installing the item. Contact Track Auto as soon as possible so the team can review the issue and advise the next step.
For bulky freight, it is especially important to inspect the item before signing where possible, or note any visible damage with the freight provider.
Warranty coverage can vary depending on the product, supplier or manufacturer. Some products may include a manufacturer warranty, while others may have different warranty conditions based on the product type and intended use.
Customers should check the individual product listing for warranty information. Australian Consumer Law may also provide consumer guarantees if a product is faulty, unsafe, not fit for purpose or does not match its description.
Yes, Track Auto offers price beat options on eligible products.
If you find the same product advertised cheaper from another Australian retailer, contact Track Auto before placing your order and provide the competitorās product link or written quote.
To request a price beat, send Track Auto the competitorās product link or quote before purchasing. The product usually needs to be identical or directly comparable, currently in stock, available to Australian customers, and sold by a legitimate Australian retailer.
Price beat approval may depend on product availability, freight costs, supplier pricing, sale conditions and whether the competing offer is genuine and current.
Usually, price beat offers should only apply to new products sold by legitimate Australian retailers. Clearance products, second-hand items, private sellers, auction listings, damaged goods, liquidation sales, marketplace-only sellers or incorrect listings may not be eligible.
If you are unsure, send the details to Track Auto and the team can review the request.
Installation & Product Support
Track Auto is primarily an online supplier of 4WD parts and accessories. Some product pages may mention installation services in Sydney for selected body panels or specialist parts, but this should not be assumed for every product.
If you need installation, contact Track Auto before ordering and include the product you are interested in, your vehicle details and your location. The team can confirm whether installation support is available for that specific item.
It depends on the product.
Some smaller accessories may be straightforward to install, while larger parts such as doors, guards, roof skins, tubs, body panels, suspension components and electrical products may require professional installation.
For example, some Track Auto product pages note that professional preparation and painting may be required, while specialist panels may need welding or panel-beater installation. Always read the individual product description and fitment notes before ordering.
In some cases, yes. Aftermarket parts are designed to suit specific vehicles, but minor preparation or small adjustments may be required during installation. This can be normal for aftermarket body parts, especially where alignment, painting, panel gaps or vehicle condition are involved.
For best results, Track Auto recommends checking the fitment notes carefully and using a qualified installer, panel beater, auto electrician or mechanic where required.
Some products may include installation notes or basic product guidance, but this varies by item.
Before purchasing, check the product page for specifications, fitment notes, included components and installation details. If the product page does not answer your question, contact Track Auto before ordering.
Yes. If you are unsure which product suits your vehicle, setup or intended use, contact Track Auto before placing your order.
For faster support, include your vehicle make, model, series, year, body type and the product link or product name. Photos of your current part or setup can also help the team provide more accurate guidance.